Maintenance

How does Magicdoor's AI create Maintenance Request

When a tenant sends a chat message regarding a problem with their unit, our AI takes those messages and creates a work order

How to Create a Maintenance Request

Follow these steps to submit a new maintenance request:

1. Navigate to Maintenance Requests:

   • Click on Maintenance in the left sidebar
   • Select Maintenance Requests from the menu

2. Start a new request:

   • On the Maintenance Requests page
   • Click the Add Maintenance Request button

   

3. Complete the request form:

   • Fill out all required information

   • Provide detailed description of the issue

   • Add any relevant photos or documents

   • Assign a Priority
     

   • Assign a Category. Categories allow our AI to set a score and determine the urgency of the request
     

   • Review your submission

   • Click Submit to create the request

   

How to View All Maintenance Requests

Follow these steps to access your maintenance request dashboard:

1. Navigate to Maintenance Requests:

   • Click on Maintenance in the left sidebar
   • Select Maintenance Requests from the menu

2. Review your requests:

   • The Maintenance Requests page displays all open requests
   • View request status, priority, and details at a glance
   • Sort and filter requests as needed

   

How to Set a Priority for a Maintenance Request

You can set or modify a maintenance request's priority using either of these two methods:

Method 1: From the Dashboard

1. Access the quick menu:

   • Locate the maintenance request on the dashboard
   • Click the three-dot menu icon in the right corner

   

2. Update the priority:

   • Select Modify Priority from the menu
   • Choose the appropriate priority level

   

Method 2: From the Maintenance Request

1. Open the maintenance request:

   • Navigate to the Maintenance Requests dashboard
   • Click on the specific request to open it

2. Make the priority change:

   • Click the Edit button
     

   • Locate the Priority dropdown menu

   • Select the new priority level
     

   • Click Save Changes to confirm

The dashboard will automatically update to show the new priority level.

How to create a Maintenance request category

1. Navigate to Categories:

   • Click on Maintenance in the left sidebar
   • Select Maintenance Requests from the menu

2. Create a category

• Click on Add a new category button
  

• Fill out the category Title and provide a description.

You can assign a category while creating maintenance requests

How to Close a Maintenance Request

Follow these steps to close an existing maintenance request:

1. Navigate to the Maintenance dashboard:

   • Click on Maintenance in the left sidebar
   • Select Maintenance Requests from the menu

2. Update the request status:

   • Locate and click on the specific maintenance request
   • Find the Status dropdown menu next to the Edit button
   • Select Closed from the dropdown options
   • The request will be automatically updated

Note: Once closed, the request will move to your closed requests history.

How to Convert a Maintenance Request to a Work Order

Follow these steps to convert an existing maintenance request into a work order:

1. Navigate to the maintenance request:

   • Click on Maintenance in the left sidebar
   • Select Maintenance Requests from the menu
   • Locate and click on the specific request

2. Initiate the conversion:

   • Click the Convert to Work Order button
   • The conversion wizard will appear

3. Complete the conversion:
   • Follow the on-screen prompts
   • Review the work order details
   • Confirm to create the new work order